Help Center

WHERE ARE YOU LOCATED?

Although we're located in the Chicago area, lovely humans around the United States enjoy our high quality health and beauty products. No matter where it is that you call home, you can count on us to welcome you into a community that encourages empowerment and healthy living every day of the year.

WHY SHOULD I CHOOSE YOUR PRODUCTS OVER COMPETING BRANDS?

We'll let you in on a little secret... We know you better than you think. You care about yourself, your skin and your health. You want to put only the safest products on your skin and in your hair, and you want to find reliable brands you can trust (and come back to) time and again.

We hear you, which is why we're dedicated to providing exactly that. When you shop at Pink Is In, you'll receive only the best quality products, best beauty tips and best support around.

DO YOU HAVE A PHYSICAL STOREFRONT?

Yes and no. We're the owners of a luxurious salon and spa in the Chicago area, which means we know how to make you feel beautiful and pampered. However, the products you see in our shop are exclusively available here on our website - they aren't offered in our salon.

WHAT ARE YOUR TERMS OF SERVICE?

Our Terms of Service can be found here.

WHAT IS YOUR PRIVACY POLICY?

Our Privacy Policy can be found here.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We currently accept all major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.

I HAVE A COUPON/DISCOUNT CODE BUT FORGOT TO USE IT AT CHECKOUT. CAN I GET A REFUND FOR THE AMOUNT?

Before you complete your order, please make sure you have correctly applied your coupon or discount code. Regretfully, we are unable to apply any discounts or refunds for incorrectly applied discounts after an order has already been placed.

HOW CAN I VIEW THE STATUS OF MY ORDER?

When your order was placed, you will have received a confirmation email. When your order is shipped, you will received another email with your tracking information. Please refer to this second email to view the status of your shipment.

IS IT POSSIBLE TO CHANGE MY SHIPPING ADDRESS AFTER I ORDER?

If you need to change your shipping address after you have already placed an order, please contact us as soon as possible. There is no guarantee that we are able to change your shipping address after an order has already been placed, however we will do our very best to catch the shipment before it gets sent out.

CAN I CHANGE OR CANCEL MY ORDER AFTER PAYMENT?

At this time, we do not allow for orders to be changed, altered or cancelled after they have already been processed. We apologize for the inconvenience. Please make sure your order is correct before checking out.

CAN I SEND AN ORDER TO SOMEONE WITH A DIFFERENT SHIPPING ADDRESS THAN ME?

Yes, it's perfectly acceptable for you to place an order with separate billing and shipping addresses. Rest assured your order will arrive at your loved one's doorstep safely! Keep in mind, the email you enter at checkout will be the one in which we use to send all order, shipping and tracking notifications.

WHERE DO YOU SHIP TO?

We currently only ship to addresses in the United States. Keep in mind that we do not ship to P.O. boxes. Please enter a shipping address that does not include a P.O. box, or we may be forced to cancel your order.

WHERE IS MY ORDER SHIPPED FROM?

All orders take place within the United States, meaning your order will always be shipped domestically.

HOW LONG DOES SHIPPING TAKE?

All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

After shipment, delivery typically takes between 3 to 10 additional business days. However, due to the ongoing global situation, please allow extra time for processing and delivery. Carriers are experiencing a high volume of packages and potential delays are very possible. We are working as quickly as possible to get all orders out in a timely manner, and we appreciate your patience.

If you haven't received your order within 21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping charges for your order will be calculated based on your location and products, and displayed at checkout. We offer free shipping within the United States for all orders over $45.

WHERE CAN I VIEW MY ORDER'S TRACKING INFORMATION?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status at any future time. Please allow 48 hours for the tracking information to become available.

I NEVER RECEIVED MY ORDER. WHAT DO I DO?

We kindly ask for your patience. Please allow extra time for processing and delivery, due to the ongoing global situation. Carriers are experiencing a high volume of packages and potential delays are very possible. We are working as quickly as possible to get all orders out in a timely manner, and we appreciate your understanding.

If you haven't received your order within 21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@pinkisinsalon.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

I ONLY RECEIVED PART OF MY ORDER. WHERE'S THE REST?

Typically, when more than one product is ordered at once, we will split up the shipments into multiple packages. This allows us to deliver your products to you as quickly as possible. In this case, you should receive more than one shipping notification email, containing more than one tracking number. If only part of your order has arrived, please allow a few extra business days to receive the remaining package(s) and check your other tracking number(s) for reference.

If you haven't received your full order within 21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

WHAT IS YOUR SHIPPING POLICY?

Our Shipping Policy can be found here.

DO YOU ACCEPT RETURNS?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. However, some items are excluded - please see our full Refund Policy here.

WHO COVERS THE COST OF RETURN SHIPPING?

In the case that your order has arrived damaged or defective, typically we will cover the cost of return shipping. If you are returning your item for another reason, you will be responsible for the full cost of return shipping.

DO YOU ACCEPT EXCHANGES?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. So in a word, no - you will have to return your item and place a new order.

I RETURNED MY ORDER. WHEN WILL I RECEIVE MY REFUND?

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WHAT IS YOUR REFUND POLICY?

Our Refund Policy can be found here.